For a full list of publications, please take a look at my CV.

Data Advocacy for the Visibility of Home Care Workers

Technology solutions have been proposed to address the "care gap" that the United States has been facing due to a low supply of caregivers. Rather than continuing to develop such technologies that burden, invisibilize, and surveil workers, my dissertation research looks to see how technology could be used to advocate for the workers, amplifying their voices and highlighting their work.

Peer-Reviewed Publications

• Analyzing Movement and Work Patterns of Fragmented and Dispersed Home Care Workers using Multimodal Data
  Hawi Tolera, Dana Calacci, and Joy Ming
  ACM Conference on Computing and Sustainable Societies (COMPASS 2025)

• Exploring Data-Driven Advocacy in Home Health Care Work
  Joy Ming, Hawi Tolera, Jiamin Tu, Ella Yitzhaki, Chit Sum Eunice Ngai, Madeline Sterling, Ariel Avgar, Aditya Vashistha, Nicola Dell
  ACM Conference on Human Factors in Computing Systems (CHI 2025) (Best Paper Award)

• ‘Who is running it?’ Towards Equitable AI Deployment in Home Care Work
  Ian Rene Solano-Kamaiko, Melissa Tan, Joy Ming, Ariel Avgar, Aditya Vashistha, Madeline Sterling, and Nicola Dell
  ACM Conference on Human Factors in Computing Systems (CHI 2025)

• Wage Theft and Technology in the Home Care Context
  Joy Ming, Dana Gong, Chit Sum Eunice Ngai, Madeline Sterling, Aditya Vashistha, Nicola Dell
  Proceedings of the ACM on Human-Computer Interaction (CSCW 2024)

• ‘I Go Beyond and Beyond’: Examining the Invisible Work of Home Health Aides
  Joy Ming, Elizabeth Kuo, Katie Go, Emily Tseng, John Kallas, Aditya Vashistha, Madeline Sterling, Nicola Dell
  Proceedings of the ACM on Human-Computer Interaction (CSCW 2023)

Public-Facing Writing

• Technology in Home Care: Surveillance & Solidarity
  Joy Ming
  To be published in Logic(s) Magazine in 2024

• Recommendations for Home Healthcare Worker Policies
  Ella Yitzhaki and Joy Ming
  Policy Memo from 2024

• Invisible Work and Technology for Home Health Aides
  Joy Ming
  ACM CSCW Medium Blog 2023

Other Projects in Social Impact and Technology

My non-dissertation PhD projects include:

• AI in the nonprofit human services: Distinguishing between hype, harm, and hope
  Lauri Goldkind, Joy Ming and Alex Fink
  To be published in Human Service Organizations, 2024)

• Liturgy for Technology: A Reflection on Designing for Conquest or Liberation
  Joy Ming and SueAnn Shiah
  ACM CHI conference on Human Factors in Computing Systems (alt.chi 2024)

• Making Sense of Civic Voice Using Computer-Driven Analysis with the NYC Civic Engagement Commission
  Joy Ming
  Public Interest Technology Initiative at Cornell Tech Blog 2023

• Invisible Work in Two Frontline Health Contexts
  Joy Ming, Srujana Kamath, Elizabeth Kuo, Madeline Sterling, Nicola Dell, Aditya Vashistha
  ACM Conference on Computing and Sustainable Societies (COMPASS 2022)

• Accept or Address? Researchers' Perspectives on Response Bias in Accessibility Research
  Joy Ming, Sharon Heung, Shiri Azenkot, Aditya Vashistha
  ACM SIGACCESS Conference on Computers and Accessibility (ASSETS 2021)

In the past at Google and at Harvard, I've also worked on other projects helping small-business entrepreneurs and gig workers in the US and all over the world (2018-2020), designing hybrid tools along the paper-digital spectrum for rural health centers (2014-2016, ICTD'16), and analyzing data from clinical settings and online medical forums using topic models (2015, undergrad thesis).